Returns and Exchange Policy
Returns and Exchange Policy
1. General Policy
We want you to be completely satisfied with your purchase. If you’re not, we’re here to help with a straightforward returns and exchange process.
2. Eligibility for Returns
Items can be returned or exchanged within [07 days, ] from the date of delivery.
To be eligible, items must:
Be unused and in their original condition.
Include all original tags, packaging, and accessories.
Be accompanied by the original receipt or proof of purchase.
3. Return Process
Initiate a Return: Contact our customer service at [[email protected]/+8801334782750] to request a return authorization. Provide your order number and reason for the return.
Ship the Item Back:
Pack the item securely to prevent damage.
Use the shipping label provided by us (if applicable) or arrange your preferred shipping method.
Ship the item to: [Your return address].
Processing Your Return: Once we receive the item, we will inspect it and notify you of the status of your return. Approved returns will be processed within [07 business days].
4. Refunds
Approved returns will be refunded via the original payment method.
Shipping charges are [non-refundable/refundable based on reason for return].
Please allow [03 business days] for the refund to reflect in your account.
5. Exchanges
If you need to exchange an item for a different size, color, or style:
Contact us at [[email protected]/+8801334782750] to verify availability.
Follow the return process above and place a new order for the desired item.
6. Defective or Damaged Items
If your item arrives damaged or defective:
Contact us within [07 days] of delivery at [[email protected]/+8801334782750].
Provide your order number and photos of the damage/defect.
We will replace the item at no additional cost or issue a full refund.
7. Non-Returnable Items
The following items are non-returnable unless defective:
8. Return Shipping Costs
If the return is due to our error (e.g., wrong item, defective product), we will cover the return shipping costs.
For all other returns, the customer is responsible for shipping fees.
9. Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank or credit card statement.
Contact your payment provider; processing times may vary.
If you’ve done this and still have not received your refund, contact us at [support email/phone].
10. Contact Us
For any questions or assistance regarding returns and exchanges, please contact our support team:
Email: [[email protected]]
Phone: [+8801334782750]
Business Hours: [Everyday, 10 AM–10 PM]
